United finally issued an actual apology

United Airlines has, two days later, finally issued a true apology after a passenger was pulled from his seat and dragged off a plane when a flight was overbooked.

In a short statement issued Tuesday, CEO Oscar Munoz acknowledged that the incident was “horrific” and provoked “outrage, anger, disappointment.”

“Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard,” he said in a new statement on Tuesday afternoon. “No one should ever be mistreated this way.”

Here is the apology in full:

This apology comes a day after an initial attempt, in which Munoz said he was sorry that his company had to “re-accommodate” passengers. That choice of language didn’t go down too well online.

Perhaps Munoz finally decided that a stronger apology was in order. Or perhaps you are someone who believes the world is a soulless place guided only by the scent of freshly minted money.

The apology does seem to have come after United’s stock ahem crashed. Do with that what you will.

Munoz said United will review several policies including how they interact with law enforcement and their overbooking policy. The results of that review will be made available on April 30.

Video credit: Tyler Bridges via Storyful

WATCH: The internet to United: Re-accommodate doesn’t mean what you think it means!

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